Frequently Asked Questions

All orders ship completely free within 24-48 hours from our fulfillment centers, with most customers receiving their CLAREO Health products within 5-15 business days. You'll receive a tracking number via email the moment your order ships so you can follow its progress.

We offer an industry-leading 120-day money-back guarantee, no questions asked. If you're not completely satisfied with your CLAREO Health product for any reason, simply contact our support team and we'll provide a prepaid return label. Full refunds are processed within 3-5 business days once we receive your return.

Your payment is 100% secure with bank-level SSL encryption and we never store your payment details. We accept all major credit cards, PayPal, Shop Pay, Google Pay, and Apple Pay for your convenience. All transactions are processed through trusted payment gateways used by major retailers worldwide.

You'll receive tracking information within 24-48 hours of placing your order, and can monitor real-time updates through your account or the carrier's website. Our customer support team responds to all inquiries within 24 hours (usually much faster) via email, phone, or live chat. Simply visit our Contact page or email hello@clareohealth.com.

Every CLAREO Health product undergoes rigorous third-party testing and quality assurance before reaching your door. We source exclusively from certified manufacturers, all products come with a full manufacturer warranty, and we stand behind every item with our 120-day satisfaction guarantee.

Yes, the ThermoWeave gloves are specifically designed with a slip-on construction that requires minimal grip strength. The clinical-grade copper fibers create a flexible fabric that stretches easily over swollen joints. The open-finger design eliminates the need to struggle with fingertips, and the lightweight material won't add bulk or resistance when putting them on.

Installation takes just 2-3 minutes with no tools required. Simply unscrew your existing showerhead and hand-tighten the Radiance in between your shower arm and showerhead. It's compatible with all standard US shower connections and works with rain showerheads, handheld showers, and fixed heads. The compact design won't affect your shower's look or feel awkward to use.

Most customers notice softer, less tangled hair within the first week, and skin feels less tight and dry after just 3-4 showers. For significant improvements like reduced frizz, clearer skin, and restored shine, expect 2-4 weeks of consistent use. Your results depend on your current water quality. Those with very hard water often see dramatic changes faster.

Yes, you can safely machine wash your ThermoWeave gloves in cold water on a gentle cycle. The copper-infused fibers are engineered to maintain their therapeutic properties through multiple washes. Air dry them away from direct heat to preserve the thermo-reactive matrix—avoid the dryer as high heat can damage the copper threading.

The multi-stage system removes up to 99% of chlorine, heavy metals like lead and mercury, sediment, and other harsh chemicals that damage hair and skin. It then infuses clean water with Vitamin C, which neutralizes remaining chlorine and provides antioxidant protection. The result is softer water that won't strip your hair's natural oils or leave your skin feeling tight and irritated.

The ThermoWeave gloves use passive copper fibers and natural compression—no electrical components, magnets, or active heating elements that could interfere with pacemakers. However, because you're on blood thinners, we recommend consulting your physician before use, as increased circulation could potentially affect medication absorption. Your doctor can provide personalized guidance based on your specific medical situation.

Most customers experience initial warmth and improved circulation within 15-20 minutes of wearing the gloves. Meaningful pain reduction typically begins within 2-3 hours of consistent wear, with significant improvement in stiffness and mobility appearing after 7-14 days of regular use. The copper fibers work continuously to reduce inflammation, so longer daily wear periods generally produce better results.

Yes, it's actually beneficial for colored hair because it removes the chlorine that causes color fading and brassiness. The Vitamin C infusion is gentle and won't interfere with hair treatments. Many colorists recommend filtered water to extend color life. You'll likely find your color stays vibrant longer and your hair feels healthier between salon visits.

We provide a detailed sizing guide based on hand measurements, but if you receive the wrong size, we'll exchange them at no cost within 30 days. Proper fit is crucial for therapeutic compression—too loose won't provide adequate support, while too tight can restrict circulation. Our customer service team can help you determine the correct size before ordering or arrange an exchange if needed.

The Radiance maintains your current water pressure while slightly improving the water's feel by making it softer and less harsh. You won't notice any reduction in flow, but you will notice the water feels more gentle and luxurious on your skin. The filter is designed to enhance your shower experience, not compromise it.

Each filter cartridge lasts 16+ months for most households, depending on your water usage and quality. Replacement cartridges cost $45, making your daily cost less than 10 cents. You'll know it's time to replace when you notice your hair becoming less soft or the Vitamin C scent fading. The filter will still work but won't be as effective.

The ThermoWeave gloves use clinically-proven biomechanical principles: graduated compression to reduce swelling, copper's natural anti-inflammatory properties, and targeted heat retention to increase blood flow. Unlike cheap compression sleeves, these are engineered with medical-grade materials used in physical therapy clinics. We back every pair with our 120-Day Ironclad Guarantee because we've seen the measurable results in thousands of customers.

This is perfect for anyone dealing with dry skin, frizzy hair, scalp irritation, or quick color fading. Especially if you live in an area with hard or heavily chlorinated water. If you already have naturally very soft water and no hair or skin concerns, you might not see dramatic changes. Those with extremely sensitive skin or specific allergies should consult their dermatologist first.

Yes, the open-finger design specifically allows you to perform daily activities while receiving continuous therapeutic compression. You can type, write, cook, and handle objects normally while the gloves work to reduce joint pain and stiffness. The copper-infused fabric is thin enough to maintain dexterity but strong enough to provide consistent support throughout your day.

Unlike basic carbon filters, the Radiance combines filtration with active Vitamin C infusion for added skin benefits. It's more affordable and convenient than whole-house water softeners, focusing specifically on beauty benefits rather than general water treatment. Most importantly, it doesn't require ongoing maintenance contracts or expensive installations like larger systems.

Standard drugstore gloves provide basic compression but lack the clinical-grade copper fibers that actively reduce inflammation at the cellular level. The ThermoWeave's thermo-reactive matrix is engineered to capture and retain your body heat more effectively than generic materials. Most importantly, these are designed with the specific biomechanical needs of arthritic hands, not just general compression like athletic gloves.

At less than 30 cents per day over its 16+ month lifespan, it costs less than most daily skincare products but benefits your entire body. Most customers notice enough improvement in hair manageability and skin comfort within the first month to justify the cost. If you're spending money on leave-in conditioners, scalp treatments, or extra moisturizers due to hard water damage, this addresses the root cause.